InPost delivery

Your next story travels with InPost. Standard online orders are delivered within Poland.

1. Delivery options and cost

We deliver only within Poland, using InPost. Paczkomat lockers or pickup points will be available for services supported by the enabled integration. The delivery charge and total order price will be shown before purchase. Free delivery applies only when expressly offered for the order.

For locker delivery, select your InPost pickup point during ordering. Provide a valid email address and phone number for parcel notifications.

2. Dispatch and transit time

We dispatch in-stock models on the day of ordering when payment is confirmed on a business day before courier collection. Orders paid later, at weekends or on public holidays are dispatched on the next business day. InPost delivery usually takes 2 business days after dispatch; this is an estimate, not a carrier guarantee. Business days are Monday to Friday, excluding Polish public holidays.

Any different product-specific delivery time is shown before purchase. If a delay occurs, we will contact you with updated information; this does not limit your rights if delivery is late.

3. Collection and tracking

You will receive a tracking number after dispatch. Check the delivery status on the InPost website or app. The carrier’s notification states the pickup deadline. If a parcel returns because it was not collected, we will contact you about the next steps. Not collecting a parcel does not itself constitute notice of withdrawal.

4. Damaged or missing parcels

Contact grifslais@gmail.com with your order number and a description. Photos of the parcel and damage help, but a carrier damage report is not required to make a complaint. We remain responsible to consumers until they, or a nominated person other than the carrier, receive the goods. Contacting InPost does not replace your rights against us.

5. Returns and delivery abroad

See Returns and complaints for the return address and withdrawal form. You pay the direct return shipping cost when withdrawing without a reason. We pay costs associated with a justified non-conformity claim.

For delivery outside Poland, contact us before ordering. We will confirm the destination, available service and cost separately; a language choice does not activate international delivery.